Front Desk/Night Auditor

Kwa’lilas Hotel is seeking an inherent night owl to complete our Front Desk team! Kwa’lilas Hotel is located on Northern Vancouver Island in scenic Port Hardy, B.C. The Night Audit is responsible for the oversight of the Front Desk overnight. The Night Audit provides exceptional customer service, processes overnight check ins/outs, and completes light accounting and reporting functions.

The perfect candidate for this position has a passion for hospitality, can work well alone, and has a strong local knowledge of Port Hardy. Tourism experience is not required for this position, but a positive can-do attitude is! The Night Audit will report to the Front Desk Supervisor and Front Desk Manager.

What We Offer:

Free weekly wellness incentives, including yoga.
Company events and holiday parties
Discounted food from the Nax’id Pub and Ha’me’ restaurant
Career growth and development opportunities

Essential Duties and Responsibilities:

Complete check ins/outs
Answer various questions and requests from guests
Balance’s accounts from the day shift
Distribute guest’s final bills and collect payment
Count and verify cash float
Complete shift audits as required
Print updates in-house, arrival, departure, and room status reports every two hours, pending activity.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Provide information to guest’s about local activities, trails, tours, etc.
Perform other duties as required.

Role Requirements:

Customer Service experience is an asset, but not required.
Comfortable using programs such as MS Office and hotel reservation software.
Ability to communicate both written and verbally.
Minimum one year experience in a customer facing position.
Strong organization skills and the ability to multi-task.
Must be able to lift and carry up to 50 lbs and stand for long periods of time.
Must be able to talk, listen, and speak clearly on the telephone.

Front Desk/Night Auditor