Front Desk Supervisor

Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again. A person who can assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

Kwa’lilas Hotel is looking for an outgoing and personable self-starter to supervise our Front Office Team.

What We Offer:

1 month of covered accommodation for individuals relocating from outside of Northern Vancouver Island
Company events and holiday parties
Wellness incentives including a discounted gym membership, and free counselling services.
Discounted food from the Nax’id Pub and Ha’me’ restaurant during your shift
Career growth and development opportunities

Essential Duties and Responsibilities:

Assist staff with expediting problem payments (e.g., problems processing credit cards).
Follow up with guests regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., share with, separate room/tax/incidentals, comp).
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individuals or departments (e.g. Housekeeping) as necessary to resolve guest calls, requests, or problems.
Coordinate with Housekeeping to track the readiness of rooms for check-in.
Review shift logs/daily memo books and document pertinent information in logbooks.
Count bank at the beginning and end of the shift.
Balance and drop receipts according to Accounting specifications.
Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact in adhering to Company Policy process.
Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
Follow all company policies and procedures;
Ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information.
Anticipate and address guests’ service needs.
Speak with others using clear and professional language;
prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Coordinate bookings and requests with Tours/Groups and Wholesalers/FIT.
Connect your passions with a rewarding opportunity.

Education and/or Work Experience Requirements:

Minimum 2 years of experience as a Front Desk Supervisor
A positive team player attitude with a willingness to learn
Must be able to understand both oral and written instructions in English.
Neat and tidy appearance as this position deals with the public.
Must be legally entitled to work in Canada

Physical Requirements:

Must be able to lift and carry up to 50 lbs
Must be able to talk, listen and speak clearly on telephone
Ability to stand for extended periods of time

You’re a leader of excellence in customer service who really enjoys making others feel at home. When you work with us, you’ll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

Kwa’lilas Hotel is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Front Desk Supervisor