Hotel General Manager

Hotel General Manager - Relocate to Port Hardy, B.C.

Kwa’lilas Hotel is looking for an experienced General Manager to join our team on Northern Vancouver Island! The Kwa’lilas Hotel is located in the traditional territories of the Kwakiutl people. Meaning “a place to sleep”, the “Kwa’lilas” hotel was named by the Gwa’sala-‘Nakwaxda’xw elders in hopes that guests may find peaceful rest after a day of exploration on North Vancouver Island.

The Hotel General Manager will help the General Manager of Tourism in directing daily business operations. The Hotel General Manager should be experienced in a management role, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. The Hotel General Manager must be able to competently perform duties in the absence of the General Manager of Tourism.

To be a successful Hotel General Manager, you should eagerly participate in educational and training opportunities. The Hotel General Manager must be able to motivate and positively influence staff, especially during times of low morale. A top candidate for this position must have strong leadership and organizational skills.

What We Offer:

Relocation Assistance
Assistance in finding long-term housing
Enrollment in company benefits after 3 months of employment
Extensive wellness program including Free in-person counseling services, discounted gym membership, free fitness classes, and free smoothies
Company events and holiday parties
Career Growth and Development Opportunities

Essential Duties and Responsibilities:

Work with the General Manager of Tourism to assist with operations ranging from project planning to employee management.
Work with department heads (Food and Beverage, Housekeeping, Guest Services and Maintenance) to ensure peak Hotel and employee performance. Organize and engage in managerial and department meetings.
Delegate daily tasks and supervise employees
Address any operational, guest satisfaction, or employee issues in a timely fashion.
Control sales of merchandise
Ensure the following of company and hotel policies. Recognize areas of improvement in operating procedures and work with General Manager of Tourism to implement.
Work in tandem with Marketing to advertise and explore sales opportunities; stay abreast on industry trends, offerings, and standards; be aware of local competitors and offerings.
Actively assist in daily operations as needed, fill in to help with staffing shortages.
Effectively lead hotel staff and department leads by upholding company values and providing mentorship as needed.
Recruit and train new employees in tandem with Human Resources, following company policies on recruitment.
Ensure employee certifications are up to date and filed; seek additional training opportunities for employees; work with Human Resources to develop the Hotel team.
Uphold a positive working environment and seek opportunities to motivate employees.
Ensure employees are in compliance with the Kwa’lilas Hotel Occupational Health and Safety Program; prioritize OHS training and engage in Joint Health and Safety Committee meetings; record all accidents and near misses.
Engage in, and assistant department heads with, employee reviews, disciplinary meetings, and coaching plans

General Manager Requirements:

Minimum 7 years experience in Hotel Management
Strong understanding of Hotel Operations in all departments, including
Experience working in a remote location considered an asset
Experience working with First Nations communities considered an asset
Degree in business administration, hospitality management, Tourism or similar.
Great interpersonal and communication skills.
Strong problem-solving abilities.
Good observation skills.
An ability to deliver constructive criticism.
Computer literate and basic Math skills.
An ability to identify weaknesses and provide coaching where necessary.