Housekeeping Manager

Kwa’lilas Hotel is looking for an experienced Housekeeping Manager to join our team on Northern Vancouver Island! The Kwa’lilas Hotel is located in the traditional territories of the Kwakiutl people. Meaning “a place to sleep”, the “Kwa’lilas” hotel was named by the Gwa’sala-‘Nakwaxda’xw elders in hopes that guests may find peaceful rest after a day of exploration on North Vancouver Island.

The Housekeeping manager is someone who continually pushes themselves to be the best and brings new ideas to our restaurant. This person should be passionate, creative, dynamic, and highly motivated.

Essential Duties and Responsibilities:

Hiring and training staff
Developing staff schedules
Purchasing cleaning supplies and equipment
Working with hotel guests who have specific housekeeping needs.
Coordinating housekeeping needs with other hotel department managers
Performing cleaning tasks when staff don’t show up for work or the team is shorthanded.
checking for faults or damage and arranging repairs and routine maintenance work
managing budgets and controlling costs, productivity reports, Linen inventories etc.
adhere to Choose standards and ensure all staff follow this procedure.
Lead and manage the day-to-day operation of the department and ensure service standards are followed.
Address guest concerns and react quickly, logging and notifying proper departments as required.
Conduct regularly scheduled departmental meetings.
Manage the departmental budget in a fiscally responsible manner.
Oversee the recruitment and training of all Housekeeping Colleagues
Balance operational,administrative and Colleague needs
Follow departmental policies and procedures.
Report necessary maintenance items
Follow all safety and sanitation policies.
Other duties as assigned.

Education and/or Work Experience Requirements:

Minimum 2 years of housekeeping management experience required.
Previous leadership experience required.
Computer literate in Microsoft Windows applications preferred.
University/College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, always remaining calm and courteous

Physical Requirements:

Must be able to lift and carry up to 50 lbs.
Must be able to talk, listen and speak clearly on the telephone.

What We Offer:

Relocation Assistance
Assistance in finding long term housing
Enrollment in company benefits after 3 months of employment
Extensive wellness program including: Free in-person counselling services, discounted gym membership, free fitness classes, and free smoothies
Company events and holiday parties
Career Growth and Development Opportunities