K’awat’si Economic
Development LP

Housekeeping Supervisor

Housekeeping Supervisor

Kwa’lilas Hotel is looking for an experienced Housekeeping Supervisor to join our team on Northern Vancouver Island! The Kwa’lilas Hotel is located in the traditional territories of the Kwakiutl people. Meaning “a place to sleep”, the “Kwa’lilas” hotel was named by the Gwa’sala-‘Nakwaxda’xw elders in hopes that guests may find peaceful rest after a day of exploration on North Vancouver Island.

Essential Duties and Responsibilities:

  • Directly manage the housekeeping department to ensure the highest level of cleanliness and service are provided.
  • Responsible for the supervision, recruitment, training, and development of all housekeeping team members.
  • Resolve customer concerns in a positive and timely manner
  • Conduct daily inspections of all public areas and guest rooms to maintain an excellent appearance and provide feedback in a constructive and positive manner.
  • Develop and/or implement policies and procedures
  • Communicate with the front office team and maintenance department to ensure work orders and projects are completed in a timely manner.
  • Order guest room supplies to maintain optimal inventory levels while ensuring purchases are in line with budget
  • Preparation of scheduling and payroll, reviewing labour cost and monitoring productivity levels
  • Maintain a positive attitude and an open mind in the event of changes in business needs,conditions or work responsibilities
  • Perform special projects and other responsibilities when required
  • Maintains composure in highly stressful situations
  • Individual must have an eye for detail, and be highly organized and excellent time management skills
  • Flexible schedule when required
  • Other Duties as assigned

Education and/or Work Experience Requirements:

  • Minimum of 2 years of experience in housekeeping
  • Ideally has experience managing staff
  • Have a strong work ethics and motivated to work flexible hours
  • A WHIMIS certification is an asset
  • Is physically able to work in a fast-paced environment and can lift 40 lbs
  • Is detailed-orientated
  • Able to work independently
  • Is organized and can prioritize well

Physical Requirements:

  • Must be able to lift and carry up to 50 lbs.
  • Must be able to talk, listen and speak clearly on the telephone.

What We Offer:

  • Relocation Assistance
  • Assistance in finding long term housing
  • Enrollment in company benefits after 3 months of employment
  • Extensive wellness program including: Free in-person counselling services, discounted gym membership, free fitness classes, and free smoothies
  • Company events and holiday parties
  • Career Growth and Development Opportunities

Job Types: Full-time

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